Leading this week’s CX and marketing newsbyte, BlueOcean launches a new API for third party access to analytics, Salesforce Adds to Digital 360 and more. BlueOcean, a company known for its platform ...

Salesforce has agreed to buy application programming interfaces (API) management company MuleSoft for approximately $6.5bn. The acquisition is set to bolster the company’s position as a leader in ...

In early January 2026, Salesforce’s latest updates on its AI products, particularly Agentforce and Data 360, highlighted strong interest but underscored that these offerings still contribute less than ...

Salesforce tells us that a “critical orchestration and governance gap” is emerging as enterprises race to deploy AI agents everywhere. While adoption is high, the infrastructure supporting it needs to ...