As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a Silver winner in the Stevie® Awards for Sales & Customer Service in the Best ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying its fight with Microsoft and ...

The MarketWatch News Department was not involved in the creation of this content. First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their ...

Blink AI’s Dave Perry explains how dealerships can use AI in fixed ops to drive ROI, improve customer experience, and boost service efficiency.

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience Artificial Intelligence surged throughout the 2025 holiday shopping season, ...