Reviews have been a cornerstone of Amazon since it introduced them on its platform back in 1995. At the time, the move was controversial, according to Rebecca Mond, head of external relations for ...

Pushed to use artificial intelligence, software developers at the e-commerce giant say they must work faster and have less time to think. Others welcome the shift. By Noam Scheiber Noam Scheiber has ...

Theoretically, the feature is a useful tool that helps consumers quickly decide what products to buy. But the appearance of these summaries underscores the pitfalls of relying on generative AI: ...