Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...
A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. And now they must suffer accusations ...
Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day ...
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