Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...
Forbes

The CX-AI Maturity Gap: Why Companies With Strong PMOs Are The Only Ones Scaling AI Impact

AI is not failing because the models are weak. AI is failing because organizations are. CX teams keep buying tools, launching pilots and layering chatbot strategies on top of legacy operational debt ...
Bloomberg L.P.

Tech Disruptors: Intercom Co-Founder on Outcome-Based AI Pricing Model

“We charged for outcomes with Fin…we’re charging when we did the work properly, and we weren’t charging when we didn’t,” says Des Traynor, Intercom co-founder and chief strategy officer, to host ...