Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's competitive marketplace, outsourcing your customer care to a dedicated team of ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

Brands know that providing good customer experiences builds brand loyalty, increases retention and ultimately leads to revenue. However, I’ve found that customer expectations about the experiences ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

NEW YORK & MUMBAI, India--(BUSINESS WIRE)--WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced that it has been named a ...