Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

When it comes to getting fast customer service, the early bird gets the worm. That's the finding of a new study by ZenDesk, a provider of customer service software. The company looked at the median ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Gone are the days of exchanging napkin notes and ...

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