Hospitality turns service into relationship, and transactions into something people remember.

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

Imagine walking into a hotel room and discovering a personalized note next to a plate of your favorite food. Opening the note reveals information about hotel amenities and recommendations for local ...

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As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

In Botswana, one hotel has taken a decisive and visionary step in this direction. Hotel 430, a proudly Botswana citizen-owned hotel, has launched what is arguably the most ambitious hospitality ...

The future of work is being rewritten by artificial intelligence (AI)—but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to ...