Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Organizations across industries are increasingly adopting intelligent automation technologies to improve efficiency, accelerate decision-making, and ...

AI is changing the operating model for customer communications. Conversations are no longer limited by agent capacity or business hours. That shift fundamentally changes what customer conversations ...

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...

In 2026, contact centre leaders are being pulled in two directions at once. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever.

Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine their value proposition to the ...

Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...

Microsoft Corp. announced a set of autonomous artificial intelligence agents for Dynamics 365 aimed at business users today during the company’s AI Tour in London. The company also said the ability to ...

Agentic commerce still suffers from a trust problem, Amex's new developer kit wants to solve at least part of that.

Lasso Security, the platform enabling secure AI adoption at enterprise scale, today launched Intent Deputy: the industry's first behavioral intent framework purpose-built for securing AI agents.