According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...
Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...
Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten customers still experience problems when contacting an airline with an issue or ...