Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Evidence shows that consumers believe overall customer service is actually getting worse. Arizona State University found that customer complaints climbed from 45% to 50% between 2011 and 2013. And, ...

Most books on customer service nowadays will state that it is neither a department in a business nor a cure-all technological solution that will make customers love the products and services they ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Opinions expressed by Entrepreneur contributors are their own. There is no greater value to any corporation than their customer service. Recently I invested in an expensive treadmill. I paid for its ...

“Customer service is easy. All you have to do is smile and be nice." From time to time someone will share this kind of wide-eyed sentiment with me when they discover my line of work; I’m a customer ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

This post was written by Ashley Still, VP of Adobe's Creative Cloud for Enterprise. All it takes is a single swipe for a smartphone user to end a budding relationship — or uninstall a mobile app.