ATLANTA--(BUSINESS WIRE)--Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the ...

Customer experience technology providers join forces to develop more reliable autonomous agents for enterprise contact centers.

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

For many companies, the need for quality customer service skyrocketed at the outset of the pandemic–and it hasn’t abated. Breaks might be prompted by long customer conversations, the tone of voice ...

PARIS (Reuters) - Alcatel-Lucent plans to sell its Genesys call center software business to private equity group Permira for $1.5 billion in cash but will keep a larger, less profitable chunk of its ...

Customer support has become a crowded field in enterprise technology as software vendors from Microsoft to Salesforce rush to arm organizations with tools to create one-stop service centers. The ...