Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...

Floridians became eligible to enroll in Affordable Care Act health insurance coverage starting Tuesday, just as workers at some of the largest call centers went on strike. The target of the one-day ...

BOISE, Idaho (AP) — Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were ...

HILLSBOROUGH COUNTY, FLORIDA – Since 2014, Katherine Charles has worked as a customer service representative for the federal contractor Maximus, answering telephone calls related to Medicare and the ...

Less than six months after rolling out voice AI in its call centers, one nonprofit health system is already seeing signs that the technology is successful in improving the patient experience. Allina ...

BOISE (AP) | A technology company says it will lay off more than 1,500 employees at a Boise call center where workers handle questions about the federal health care law. The Idaho Statesman reports ...

Thirty years ago, there was one such medical center in Ohio. Now, there are 138 school-based health care centers.