When it comes to data, corporations continue to struggle with two conflicting goals. On one hand, they want to collect and consolidate information to streamline their operations. On the other, data ...

Although more than two thirds of successful CRM programs will have integrated advanced knowledge management (KM) practices in their CRM processes by 2005, Gartner analysts say there is still confusion ...

In a move that reflects an industrywide effort to build out end-to-end services, Oracle announced an option for companies to integrate the capabilities of its Oracle CRM On Demand with partner InQuira ...

As the enterprise CRM battle continues to heat up, Oracle is countering the latest iteration of Microsoft Dynamics CRM with a strategic acquisition. Just days after announcing Oracle CRM on Demand ...

Traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being underutilized for a number of reasons, chief among them because they cannot contain ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

CRMnext, Asia’s leading financial CRM software, introduces advance version of its knowledge management functionality, which enables quick and convenient sharing of information and documents. The new ...

The KM market is expanding due to AI-driven innovation and real-time decision support needs. Cloud-based deployments lead to agile implementations across industries, and KM platforms are evolving into ...

Nutshell reports that choosing a simple CRM involves matching industry needs, prioritizing core features, and testing user ...