Shipping and delivery errors come in many shapes: packages being lost, damaged, delayed, sent to the wrong customer, packed with incorrect or incomplete items, and more. Whatever the unintended result ...

I hate when it happens, and I bet you do as well: You order something online (maybe from Amazon, or maybe not), you wait, and you wait, and you wait a little longer, and eventually you accept the ...

Have you ever waited for an Amazon delivery that never showed up? Your package may have been “lost in transit.” Last night, I opened up the Amazon app to check on ...

PHILADELPHIA (CBS) -- Whether you stocked up on school supplies, bought a new video game, or several air purifiers, the buying frenzy of Amazon Prime Day is over. Now comes the wait for deliveries to ...

As you gather all the last-minute holiday packages arriving at your doorstep, be careful about any that you didn't order or ones that don't have a return address and want you to scan a QR code: it ...

Now that Amazon makes up around 40% of e-commerce sales, customers have become accustomed to a certain kind of online shopping experience. When ordering from Amazon, shoppers expect their packages to ...

CONSUMER INVESTIGATOR BRIAN ROACH HAS THE ANSWER, FOLKS. I GET A LOT OF INTERESTING QUESTIONS FROM VIEWERS ABOUT ALL KINDS OF CONSUMER ISSUES, AND HERE IS ONE OF THE MORE INTERESTING QUESTIONS I’VE ...

A pop-up shop where customers can purchase unopened packages is coming to Dublin for the very first time. Global retailer ...

You might be surprised at how much interesting stuff gets lost in the mail and how cheaply you can buy it online or in person. Thomas is a native of upstate New York and a graduate of the University ...