How does a business communicate, plan and decide? There are many methods, but they're collectively known as information systems – how a business gets information, and what it decides to do with it.

Process costing and operational costing systems are used in accounting, usually in relation to the manufacturing sector. Both refer to the costs of production, but they differ in terms of methodology ...

My recent article on creating a “Map of Paris” to help your organization get unstuck generated a lot of positive feedback, including a few inquiries as to how managers can more generally improve their ...

Operational systems manage our finances, shopping, devices, and much more. Adding real-time analytics to these systems enables them to instantly respond to changing conditions and provide immediate, ...

During my company’s first year in business, I recall a coach asking about our goals. He casually suggested that perhaps running a single med spa location would be sufficient. It made me angry. “We are ...

Operational intelligence has become a critical capability for organizations operating complex digital systems. Modern ...

The biggest factor impacting the customer experience isn't the front-line employees or the last touch customer-facing applications — it's the operational systems buried a few layers down in the ...

In recent years, as AI has begun to enter military planning and operational design, a persistent unease has surfaced among ...