GE Healthcare’s Sarah Tilkens doesn’t have a background in manufacturing. What she does have is a curious, questioning nature. “I’m an experimenter,” says the senior manager of operational excellence ...

Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. Looking for ways to improve your operational efficiency? No ...

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Operational changes feel practical, not dramatic. Yet they stress every link in a company: planning, coordination, handoffs, ...

You can learn a lot about a leader by the way they respond when someone brings them a problem. Do they immediately jump in with a solution? Or do they pause, ask a question and guide the team toward ...

On factory floors and in production facilities across America, manufacturing leaders face relentless pressure to increase output while reducing costs. When quality issues, equipment failures, or ...

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In coaching others, I often discuss problem-solving strategies to help individuals think creatively and consider many options when they are faced with challenging situations. Problem solving 1-2 ...