At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

SupportSpace, which helps companies provide remote technical support with a range of customer service solutions and a network of ‘experts’, has raised $12 million in funding from Gemini, BRM and ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...

The scenario: Company management looks to decrease overhead costs by streamlining the headcount of technical support staff at their manufacturing plant(s), while at the same time wanting to increase ...

BANGALORE, INDIA: iYogi, a provider of comprehensive remote technical support, on Wednesday announced an agreement with IBM to enable and support its accelerated growth plans for expanding service ...

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...