Nearly 65% of U.S. companies cite revenue decline as the top reason for layoffs in 2025. That data makes the Jack Welch job security quote sharply relevant today. He said companies do not give job ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Satisfied customers fit the bill to complete the transaction, but good business is about more than just meeting expectations. It’s about going beyond them, by ensuring that every stakeholder—and ...

Why does your company make a profit? It earns profits from your satisfied customers. Can you grow or even survive as a business without satisfied customers? I recently spoke at the CFO Leadership ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Customer service and customer satisfaction are at the ...

The tools we use to gather customer feedback influence the hypotheses we form, as well as how we interpret our overall CX success. A customer experience leader’s foremost responsibility is to make all ...

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. “The customer is always right” is a motto dating back ...

Business leaders in retail or hospitality know creating great in-location experiences is key to building ongoing customer relationships. Part of this involves delivering enthusiastic, positive and ...