TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

The need for enhanced self-service offerings has never been more pressing as two drivers converge – the world's biggest companies look to implement self-service to increase customer satisfaction and ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com/uk), the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced ...

“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications, and new mobile self-service ...

BURLINGTON, Mass., Jan. 23, 2019 /PRNewswire-PRWeb/ -- Transformative Visual IVR vendor Zappix, Inc. has implemented its On-Demand Customer Service Solutions with a major international logistics ...

Angel Multimodal delivers the industry's first truly multimodal input and output experience, enabling users to switch between different input and output methods with just a simple tap—and toggle back ...

Artificial Intelligence (AI) is the hot topic of the year for many enterprise functions, and customer service is no exception. Combine AI with machine learning, and the results sound highly innovative ...

BURLINGTON, Mass., Aug. 12, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

Although patients increasingly want 24/7 convenience, many still prefer to interact with providers and health systems via telephone. Becker’s Hospital Review recently spoke with two experts from ...