Too many healthcare organizations have support teams focused on break-fix, ongoing maintenance and other keeping the lights on work at the expense of making progress on strategic projects. Continuous ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

SolarWinds Service Desk recognized as top ITSM provider by the American Business Awards, SIIA CODiE Awards, and G2 More than 230 professionals worldwide participated in the judging process to select ...

atSpoke, a modern workplace service desk for intuitive internal ticketing has compiled a report (titled “COVID-19 and the Great WFH Transition”), which analyzed customers’ ticket data from Jan. 1 ...

Already in use by ConnectWise PSA partners, zofiQ has driven a 20 percent increase in endpoints managed per technician and ...

05 February 2003 STAVANGER, Norway - SchlumbergerSema, a business segment of Schlumberger Limited (NYSE: SLB), today announced an agreement with Statoil ASA to provide IT service desk operations.