In the dynamic landscape of customer service and support, the ability to swiftly resolve issues is crucial for maintaining customer satisfaction. Master data management (MDM) has been traditionally ...

PASADENA, Calif.--(BUSINESS WIRE)--QLESS, the leader in customer engagement and queue management software, is excited to announce the launch of Service Intelligence, a powerful addition to its ...

In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...

Zuper’s newest innovation brings built-in intelligence to field service - designed to support real jobs, real teams, and real-time decisions. Unlike traditional FSM tools that layer AI on top, Zuper ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

WASHINGTON (Army News Service, Dec. 20, 2012) -- The Army has been given the green light to fully deploy a combat-proven intelligence system to globally network forces with mission-critical ...