Microsoft announces more Copilot features within Teams. AI agents will assist in Teams meetings and messaging channels. These features solidify companies adopting agentic AI tools to increase employee ...

Microsoft has rolled out a substantial update to its Teams service, aimed at improving navigation, organization, and overall user experience. At the heart of this Microsoft Teams update is a unified ...

Zendesk today announced the availability of Zendesk Support Assistant for Microsoft 365 on Microsoft AppSource, an online ...

Ever feel like managing workflows is more chaotic than productive? You’re not alone. Whether it’s juggling task assignments, keeping track of deadlines, or dealing with clunky tools that just don’t ...

At the 2026 Microsoft 365 Community Event, Microsoft unveiled new AI-powered capabilities for Teams and SharePoint, positioning Teams as a central hub for human-AI collaboration. Highlights include ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

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An AI workflow can perform end-to-end processes autonomously. But how do you set them up and what are the best use cases?