In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

SHANGHAI, May 22, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading AI company, announced a new partnership with the credit card center of a major Chinese ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...

As a small grocery chain owner, Summer Auerbach has spent a lot of time over the last few months thinking about a particular brand of viral video that emerged during the pandemic. They have titles ...

This collaboration aims to significantly enhance the bank's customer service training process by leveraging Xiao-I's advanced AI solutions. In response to the dynamic and complex landscape of the ...