Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...
Online auction site eBay is canceling its e-mail complaint link, according to CNET. On May 15, the company is closing its direct e-mail link to SafeHarbor, the department that responds to questions ...
In response to complaints from users, eBay Sunday announced it will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers. Within the next 90 days, eBay ...
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