Well Dunn Group Ltd & Noetica Set Gold Standard with Sub One Second Lead Response via contact centres in Manchester and Stoke ...

UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. contact centre ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

PCI Pal®, the global provider of cloud-based secure payment solutions, has today announced an alliance with the global payment services provider, Stripe. For organisations already using Stripe’s range ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

AT Management Limited have announced the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the expertise of AT Management (UK and ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs. The site closure is a result ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...