Call queues are an important part of your business's call center. Ideally, the goal is to provide your customers with immediate help from an agent. But when that's not possible, a call queue can ...

It's almost finals weekend at Wimbledon when thousands will be forming an orderly queue to get in. But is it really the British way?

The science of queuing: What robots can tell us about standing in line Why does standing still bring us out in sweats? Because queueing, says David Andrews, author of a new book on the psychology ...

Whoever came up with the line that the British love a queue had clearly never been to The Grounds of Alexandria in Sydney or Melbourne’s iconic Lune Croissanterie on a Saturday morning. Queuing ...

One thing that fascinates us is observing queues, or more specifically, observing what people have to or opt to queue up for. On a recent road trip in Chhattisgarh, we rolled into the town of ...

Queuing, it's what the British are renowned for doing - and doing very well. Better than anyone else in the world, if reputation is to be believed.