UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of ...

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. contact centre ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

PCI Pal®, the global provider of cloud-based secure payment solutions, has today announced an alliance with the global payment services provider, Stripe. For organisations already using Stripe’s range ...

Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations and set new standards for service excellence in travel insurance across Europe NiCE have ...

Content Guru has announced the appointment of Andy Day as its first Director of Policing, responsible for coordinating and driving the business’s expansion in the Police sector. The creation of this ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite – Kevin McGachy, Head of AI Solutions at Sabio Group discusses Imagine a world where artificial intelligence (AI) and human ...

Noble Systems, a global leader in unified contact centre technology, reports that Loan Science, a recognised authority in consumer and education loan portfolio management, has chosen the Noble® ...