UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of ...

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. contact centre ...

The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business Process Outsourcing (BPO) sector, with a number of key trends revealed. Now in its ...

About 200 jobs are at risk after Molson Coors announced plans to shut Sharp’s Brewery in Cornwall and its UK national contact centre in Cardiff – The Cornwall brewery, which Molson Coors acquired 15 ...

HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to deliver a new generation of contact centre services. First outlined in 2024, the programme aims to replace HMRC ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business, aimed at fuelling its ambitious growth plans through expanding its ...

Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA (Contact Centre Management Association), commented, “Congratulations to all the Finalists this ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...