Most CX leaders can name the AI vendor they want. Few can pass the seven-question readiness test that decides if it actually ...

New global research finds marketing and IT are now forced to co-own the same AI decisions, but describe two different decision-making structures inside the same organizations, and both sides privately ...

Polestar can't sell new cars in the US — but it's still honoring warranties and parts. Here's what that means for CX.

New Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. September 14, 2026 -- Today, Zendesk introduced Specialized AI Agents ...

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

The deal brings the Tailwind CSS team in-house at Shopify, promising continued open-source stewardship while winding down new commercial sign-ups.

WordPress.com founder Matt Mullenweg just got an update he reportedly didn't approve — and this time, there's no "undo ...

Happy customers churn. Unhappy ones stay. Here's why account health scores keep getting it backwards. “The divorce came out of nowhere.” Except usually, it didn’t. The signs were there, but nobody was ...

New job-ready agents help companies get to business outcomes faster across sales, service, commerce, and the workforce — driving revenue, reducing costs, and improving customer experiences Advances ...

Agentic workflows can solve the problem by retrieving and combining context from disconnected systems, applying ...

So, what can CMOs do close the gap? Dhar says, “First, measure. Short pulse surveys, one minute, focused on how the marketing ...