CX Today covers news including Call Recording Compliance, Microsoft Teams Contact Center, Security and Compliance and more.

Explore the CX Awards Engagement & Advocacy layer. Celebrate marketing alignment, community platforms, and employee advocacy.

UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.

Customer-service AI is increasingly being judged on its ability to complete tasks independently, yet completion is not always the same as a positive outcome. Resolution rates can ...

Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize ...

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

Manchester Airport cyberattack shows how fragmented customer data can create security gaps, complicate breach response and undermine AI.

Sprinklr service isn't just commiting to AI explainability anymore, Sprinklr Autonomous Evaulation promises AI assurance ...

CX Today covers news including Brand Reputation Management, Customer Journey Analytics Software, Generative AI, Large Language Models (LLMs), Market Intelligence Software, Sentiment Tracking and more.

As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.

This week’s contact center news includes Zendesk voice translation, Genesys AI orchestration, RingCentral’s Mets deal, and ...

As Altman, Musk, and Amodei call for slower frontier AI development, CX leaders face new questions on governance and trust.