Free shipping remains one of e-commerce’s strongest customer incentives, but the economics behind it are becoming harder to ...

Experiential marketing in retail doesn't have to mean elaborate events or large installations. It can be a staffed table, a temporary pop-up, an interactive display, a product demonstration, a ...

If a marketplace runs on trust between buyers and sellers, and the regular checks used to establish that trust — a clean login, a recognized device and a passed verification — increasingly carry less ...

Artificial intelligence is excellent at introducing shoppers to new retailers. It's far less forgiving when those retailers break their order delivery promises.

Faster delivery is becoming an expensive promise to keep. It became a default expectation, but rising delivery costs, high ...

Over the next six months to 12 months, most of what agents do will look ordinary, such as adding items to a cart, checking an ...

Every earnings season brings another wave of headlines attributing retail and fulfillment gains to artificial intelligence.

As brands expand into new channels, they need a standardized operational process to connect inventory, fulfillment, and pricing systems so customers receive the same reliable experience regardless of ...

By targeting single sign-on (SSO) portals, identity providers, and cloud management platforms, intruders walk right through ...

For retailers building search, merchandising and AI-powered discovery experiences, that means there's no universal set of ...

Neighborhood Intelligence Inc. – the new corporate identity for Bed Bath & Beyond Inc. – is walking away from an acquisition ...

For retailers, preparing for digital product passports is not simply about meeting future regulations. It's an opportunity to ...