On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

CRM platform Hubspot changed its AI pricing model to be based on outcomes rather than access. Traditional access pricing ...

Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and ...

AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, ...

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

What happens when an AI agent outlives its project, retains access after its owner leaves, or becomes embedded in obsolete ...

Businesses need voice-based AI agents that can interact naturally, quickly and follow established processes. With Alma, ...

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...

Increasingly, customers can buy work rather than access to the software used to do it. This changes what customers buy and ...

CRM convergence, 2026's first eight months reveal how context and human oversight drive customer experience gains.

Four new products aim to govern agentic capabilities in Genesys Cloud, and Genesys also updated its own virtual agent.

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...