This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation across compatible systems.

The market is discounting future free cash flows of SaaS companies because autonomous AI agents threaten their business models.

As launch partner for AWS European sovereign cloud, Genesys Cloud will have its own sovereign EU cloud by summer.

The new option will allow organizations greater control in how to manage stacks and operations on the unified cloud provider's platforms.

While organizations continue focusing on CRM records, the real gold mine, real-time customer intent, lives in conversation ...

While the datasets are useful tools for training AI models, they do come with their own risks, from regulatory risks to ...

Agentic workflows force enterprises to move beyond the single source of truth toward governed, real-time, permissioned access ...

The company’s fourth quarter 2025 earnings highlighted customer gains across products including its virtual receptionist and ...

Liam Dunne is Co-founder and CEO of Klearcom, an Irish SaaS company that helps global brands monitor and improve IVR and ...

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

Anyone who sits at a computer and works to synthesize information is going to be out of work — and that includes customer experience professionals.

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...