These three priorities offer platform providers more of an advantage than any individual type of channel partner.

AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, ...

CRM platform Hubspot changed its AI pricing model to be based on outcomes rather than access. Traditional access pricing ...

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...

On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

No Jitter Insight: Zoom, Gmail, Slack and Microsoft Teams are the collaborative fabric throughout enterprises for messaging and collaboration with coworkers across the globe. The services provided by ...

Conversational AI has been around for decades, going back to the first instances of automatic speech recognition (ASR) and natural language understanding and processing (NLU/NLP). These technologies ...

For years, enterprises have worried about technical debt, the long-term costs created by taking shortcuts in software development. Now, thanks to the growing prevalence of generative AI applications ...

Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s been pretty standard for the past seven or eight years,” said Steve Morrell, ...