Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers ...

Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling ...

Axa is launching its in-house Building Repair Network next month, as part of plans to overhaul the property claims journey ...

Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s ...

Emma Ann Hughes reveals how insurers are discovering that neurodiverse talent is not simply something to support, but a source of innovation, better judgement ...

Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ...

As artificial intelligence removes grunt work, the first of two Dive In special episodes of the Insurance Post Podcast explores whether the technology is ...

Improved intelligence sharing, streamlined RAD processes and AI-driven tools are critical to tackling organised, sophisticated fraud, says CRIF’s Sara ...

Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to ...

Environmental protesters have disrupted the opening two sessions of Lloyd's final Dive In Festival as they criticise the industry for hypocrisy with AI, fossil ...

Ajay Mistry, co-founder and co-chair of iCan, the Insurance Cultural Awareness Network, explores how insurers can reinforce ...

Matthew Bellamy, underwriting director at the Lloyd’s Market Association, argues that artificial intelligence represents the ...