It's only with years of hindsight that the shift in customer sentiment analysis can be fully appreciated. There was a time decades ago when the only ways to gather insight on what customers wanted and ...

Data residency decisions must also move earlier. If meaningful customer data is created during anonymous interactions, ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Despite the economic uncertainty, retailers large and small are still investing in analytics applications which enable them to access customer shopping history and preferences. At this week’s Teradata ...

Customer experience leaders have no shortage of customer data. The harder problem is knowing which groups of customers behave differently, why those patterns matter, and how marketing, product and ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

Data has been referred to as the most precious commodity for many years now. Organizations have invested in dashboards, ...

McKinsey research finds that companies integrating customer data analytics into their core decision processes improve growth and profits by at least 50%, with overall operational productivity reaching ...

UJET announced the acquisition of Spiral, a conversational analytics and artificial intelligence company, to expand its AI capabilities and add a standalone customer intelligence product to its ...