The recent news that Qualtrics was buying Press Ganey Forsta for $6.75 billion has been seen as a landmark event in the use of artificial intelligence (AI) platforms to streamline patient feedback ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Many enterprise transformation initiatives fall short because they neglect to address a vital component of any change: the ...

Total funding reaches $100 million in just 12 weeks as finance teams accelerate the shift to AI-driven operations.

Password is “one of those rare companies that has both the trust of millions of users and the ambition to define and lead the ...

The University of Connecticut’s Student Health and Wellness (SHaW) introduced its Student Wellness Check-In Survey, designed to “better understand [the] experiences and needs [of students],” ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

Finnish health tech firm Oura raises $900 million at an $11 billion valuation to expand AI-driven innovations, global reach, and proactive health technologies.

There were 12 deals over $1 billion this past week, strong even by recent standards. There were also five new SPACs to go ...

Freelancers must offer clarity in their positioning to command higher rates and differentiate themselves beyond just price.

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.