Well Dunn Group Ltd & Noetica Set Gold Standard with Sub One Second Lead Response via contact centres in Manchester and Stoke ...

UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. contact centre ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of millions each year. That is the highest of any vertical market, and on a ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

A large scale survey of more than 200 UK contact centre operations shows that the pressures faced by the industry during the pandemic have not receded, and in fact may well be getting worse. “The 2024 ...

Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL). The extensions will see Journeycall’s contact centre manage ...

PCI Pal®, the global provider of cloud-based secure payment solutions, has today announced an alliance with the global payment services provider, Stripe. For organisations already using Stripe’s range ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding dialling rules under its Persistent Misuse Policy to bring clarity and ...

The modern contact centre operates in a complex web of regulations that change almost constantly and can be quite different across jurisdictions. Keeping track of everything so that you know exactly ...