Well Dunn Group Ltd & Noetica Set Gold Standard with Sub One Second Lead Response via contact centres in Manchester and Stoke ...

UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of millions each year. That is the highest of any vertical market, and on a ...

Santander UK has extended its partnership with intelligent automation technology provider Netcall for a further three years, reaffirming its confidence in the Liberty platform to enhance customer ...

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. contact centre ...

This summer, Auto Windscreens has seen an 8% increase in applications for its contact centre and automotive glazing technician apprenticeships so far this year, compared to total figures in 2025. It ...

Who Holds the Strings? If You Control the ‘Outcome’, You Can Stand Behind It… Claire Butcher, AI Solutions Consultant at Sabio Group discusses. Generative AI has moved beyond experimentation and into ...

AI spending is rising faster than measurable CX returns – With AI investment across customer experience reaching unprecedented levels, it’s not foolish to expect businesses to be seeing some level of ...