Well Dunn Group Ltd & Noetica Set Gold Standard with Sub One Second Lead Response via contact centres in Manchester and Stoke ...

UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. contact centre ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of millions each year. That is the highest of any vertical market, and on a ...

A large scale survey of more than 200 UK contact centre operations shows that the pressures faced by the industry during the pandemic have not receded, and in fact may well be getting worse. “The 2024 ...

Recruitment is under way at Just Eat as it announces details of their 1,500 seat contact centre at Rainton Bridge, Houghton-le-Spring which represents a £100m in the region. Staff at the Sunderland ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs. The site closure is a result ...

Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL). The extensions will see Journeycall’s contact centre manage ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...