The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it ...

Agencies unify constituent interactions, automate workflows and expand capacity through a platform enhanced by artificial ...

Autonomous systems with excessive permissions can pursue poorly defined objectives in ways leaders never intended.

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Residents can get a lot done in a government office. They can go ...

In Colorado, state and local agencies have used digital twin technology to simulate how wildfires could spread based on terrain, weather and vegetation. Officials can model scenarios in advance and ...

Alexander Slagg is a freelance writer specializing in technology and education. He is an ongoing contributor to the CDW family of magazines. Like many law enforcement organizations, the Norfolk (Va.) ...

Shorter grant windows reward agencies that keep modernization projects scoped, documented and budgeted before opportunities appear.

After a hacker attempted to compromise the Mississippi State Department of Health’s executive business email system in 2024, the agency decided to incorporate CDW’s Incident Response Services. “That ...

State and local governments are starting to reconsider what their service desks can do. For years, the help desk was treated mainly as a back-office IT function: Take the call, open the ticket, fix ...

Wyoming has replaced legacy anti-virus technology with an artificial intelligence-powered detection platform that can identify malicious behavior before a payload executes, quarantine affected systems ...