The share of those who say AI will make holiday shopping easier is down year over year, but most shoppers trust it with shipping updates or product research, a Sinch survey found.

Real transformation is going to happen when we’re creating omnichannel, end-to-end personalization, and to do that, we have ...

There's a generational shift among consumers as they bring AI into their purchasing process, according to a Mastercard report ...

Apps like Dick’s Sporting Goods’ GameChanger build customer relationships and generate useful insights beyond what ...

Brands have a wealth of customer sentiment and behavior data available to them but often can’t close the circuit between ...

Voice AI agents are one of the most discussed use cases for agentic AI in customer service. Billed as being able to hold natural-sounding conversations, voice AI agents can collect information from ...

Regal has launched a paid loyalty program, Regal Rewards+, that offers one free movie ticket per month and four discounted tickets per month that can be used on friends or family, the movie theater ...

Nearly half — 48% — of consumers say they refuse to shop with brands online that fail to meet their expectations, according to a survey of 28,000 consumers across 17 countries released Thursday by VML ...