As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...

Copilots have begun routing customers, prioritizing cases and triggering resolutions, requiring CX leaders to set clear boundaries defining AI decisions.

These three priorities offer platform providers more of an advantage than any individual type of channel partner.

Justin Robbins is senior manager, content marketing at Talkdesk. Over the past two decades, Justin has grown from a front-line customer service agent to one of the most recognizable faces (and bowties ...

Kevin is a partner with enableUC, a company that helps measure, monitor and improve UC and collaboration usage and adoption through a unique set of products and services, including the knowledge ...

Customer service implementations are a primary use case for those many organizations already aboard the agentic AI train. Orchestration, observability and governance are necessary technical systems ...

For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives ...

No Jitter kicked off 2026 with an outlook on several trends likely to lend greater impetus to the colliding galaxies of agentic AI, contact centers and unified communications and collaboration. As we ...

An employee creates an AI agent to automate part of their workflow, then leaves the company six months later. That worker may no longer have access to the organization’s accounts and data, but the ...

AI-powered voice agent platform provider Phonely released Alma, an LLM built for voice agents. No Jitter spoke with Phonely CEO and co-founder Will Bodewes for insight into the business problem ...

“The ownership of AI initiatives remains challenging because the office of the CIO and the business units in an organization move at different speeds, propelled by very different incentives,” said ...