If you’ve ever spent hours waiting on hold to talk to a customer service representative, you might have wondered whether the time it took was even worth it — or if that time spent actually cost you ...

When life gets busy, we all have less patience for minor annoyances that waste our time and money. As it turns out, there's an actual term for these pesky experiences we regularly encounter: the ...

Zingaya, a click-to-call solutions provider, is this week announced that its widget is now available on GetHuman.com. Zingaya, a privately-held startup, offers a cloud-based technology for ...

Companies that systematically monitor customer experience can take important steps to improve it—and their bottom line. by Andre Schwager and Chris Meyer Anyone who has signed up recently for cell ...

AND THEY HAD QUITE A LIST. HERE ARE THE TOP FIVE. OKAY, LET’S SAY IT’S MOVIE NIGHT AND THE KIDS WANT TO WATCH A MOVIE, BUT YOU DON’T KNOW WHERE TO FIND IT. MY KIDS WILL OFTEN SAY, I WANT TO WATCH THIS ...

Alan is a technology author based in Nova Scotia, Canada. A computer enthusiast since his youth, Alan stays current on what is new and what is next. With over 30 years of experience in computer, video ...

You dread that monotone robotic automated voice: "Para continuar en espanol, oprima numero uno." "To speak to a customer service representative about your bill, press three." You slam your pointer ...

Navigating the automated menus presented by customer service phone lines is harrowing enough that it prompted an entire Web site devoted to skipping straight to a person - Gethuman.com. Yet it's not ...

SEATTLE — Got a question about your credit? Good luck reaching someone at Experian, the national credit bureau. They won't even give you their phone number until you order a copy of your credit report ...

Tired of calling a company's customer support number and never being able to speak with another human being? The gethuman Web site, founded by entrepreneur and consumer advocate Paul English, grew out ...