IBM has spent nearly a decade rebuilding its HR function around AskHR, an internal AI agent developed to replace a patchwork ...

For now, customers must navigate the contracts already on offer. In January, Gartner warned Salesforce users that all-you-can-eat AELAs might not be available at renewal, making future costs harder to ...

Bumrungrad International Hospital is using Salesforce’s Agentforce to summarise and route patient correspondence, with automated appointment booking and voice agents on the cards.

From the perspective of industry practitioners and innovation explorers, artificial intelligence has completely got rid of ...

A VIP customer is furious. The loss is $50,000. They are demanding to cancel their contract.Traditional AI agents: 15–20 ...

The field-service software market continues to transition towards AI-powered platforms capable of automating workflows, improving technician productivity, and supporting contractors in generating ...

That's one of our big takeaways coming out of Salesforce's influential Dreamforce conference this week in San Francisco, where the enterprise software giant detailed its plans to thrive in the ...

Salesforce’s new AI layer could change how millions of workers access company data, and Benioff made sure Microsoft heard about it.

Artificial intelligence may be drawing much of the attention in the enterprise technology sector, but Philippine companies will struggle to generate meaningful results unless they first address ...

The Philippines has built a sizeable pool of Salesforce professionals through its outsourcing industry, but much of the higher-level architecture work remains overseas, according to Cloud Jedi ...