Well Dunn Group Ltd & Noetica Set Gold Standard with Sub One Second Lead Response via contact centres in Manchester and Stoke ...

Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI - netcall ...

UK contact centres say they use agentic AI, but only 2% have a bot that can work out its own steps and act across more than ...

UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of millions each year. That is the highest of any vertical market, and on a ...

Santander UK has extended its partnership with intelligent automation technology provider Netcall for a further three years, reaffirming its confidence in the Liberty platform to enhance customer ...

Who Holds the Strings? If You Control the ‘Outcome’, You Can Stand Behind It… Claire Butcher, AI Solutions Consultant at Sabio Group discusses. Generative AI has moved beyond experimentation and into ...

German CX (customer experience) consultancy specialist SOGEDES has expanded its portfolio with Content Guru’s storm® CX and brain® AI platforms. The partnership combines Content Guru’s world-leading ...

As AI reshapes how work gets done, voice is reemerging as the most natural way for workers to engage, especially in the moments where speed, safety, and service are on the line The research, conducted ...

Content Guru, a leading provider of mission-critical AI-powered customer experience (CX) solutions for large enterprises and governments, has announced its participation at the Next Contact Centre ...

New Era, Purple UC and Go CX sign up as first partners IP Integration (IPI), the contact centre specialist and solutions provider, today announced the launch of the global IPI Partner Programme as it ...

Web chat gets most of the AI attention in customer service, but the real automation gap is email. Email accounts for around 20% of inbound interactions into UK contact centres. Web chat? Just 7%. Yet ...

Hyro have announced its partnership with Five9, the intelligent CX platform provider. The collaboration integrates Hyro’s specialised, healthcare-native AI agents with the Five9 Intelligent Cloud ...