The landscape of public sector contact centers is undergoing a profound transformation, evolving at an unprecedented pace thanks to rapid advancements in artificial intelligence. These vital hubs of ...

Leaders across government and industry are confronting a hard truth: The attack surface for critical infrastructure security has expanded as aging systems have been retrofitted with networked ...

Chris Coughlin is a Senior Field Solution Architect covering state and local IT for CDW Government. He has over 25 years of technology consulting, sales and customer experience. End of life for ...

Artificial intelligence presents a pathway to reimagine public services, streamline operations and meet community needs. From managing traffic flow to improving emergency response, the potential is ...

Cities can’t wait to be “ready” for artificial intelligence before acting, but they also can’t afford to ignore governance and training as employees quietly adopt AI tools on their own, two city ...

Agencies are adopting a hybrid-by-design strategy so they can place each workload where it fits best and move it in phases without disruption. AI intensifies this trend. When Herb Thompson served as ...

Wi-Fi 7 represents the latest advancement in wireless technology, promising a significant leap in efficiency, speed and overall user experience. Organizations with crowded wireless networks and ...

Modern network architecture has undergone a dramatic transformation. No longer defined by clear perimeters and centralized control, today’s networks now span sprawling offices, hybrid WANs and ...

Web content management systems, such as Adobe Experience Manager, are helping agencies make their websites more citizen-friendly by taking the burden off IT teams. AEM’s drag-and-drop interface, ...

As state governments expand their use of cloud platforms such as Amazon Web Services, Microsoft Azure and Google Cloud, they ...

The city built its public safety data operation from scratch to target violence prevention efforts and find gaps in programs.

The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it ...