As state governments expand their use of cloud platforms such as Amazon Web Services, Microsoft Azure and Google Cloud, they ...

The city built its public safety data operation from scratch to target violence prevention efforts and find gaps in programs.

The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it ...

Although artificial intelligence accelerates some results, good data and clear goals remain key to successful modeling ...

State CIOs should fund data as mission-critical infrastructure, reduce complexity and free staff for higher-value work.

Agencies are expanding resident access through wireless infrastructure, cloud management and distributed service delivery.

Autonomous systems with excessive permissions can pursue poorly defined objectives in ways leaders never intended.

Agencies unify constituent interactions, automate workflows and expand capacity through a platform enhanced by artificial ...

After a hacker attempted to compromise the Mississippi State Department of Health’s executive business email system in 2024, the agency decided to incorporate CDW’s Incident Response Services. “That ...

Modernizing legacy technology is rarely just an IT project. For government agencies, it’s an opportunity to rethink how they serve residents while building systems that can adapt to changing ...