The experience management vendor added AI analysis in 13+ languages, segment-level auditing and self-service survey tools to ...

Vendors trying to solve for speed may be trying to solve the wrong thing. Ryan Tamminga of Alchemer argues trust in the data ...

You never met the customer you lost. But you approved the phone system, the staffing and the policy that drove them away.

Most CX leaders can name the AI vendor they want. Few can pass the seven-question readiness test that decides if it actually ...

Forrester's new Wave crowns Medallia the lone leader. The real issue: your priority is customer data and governance, not AI.

Two-hour caps, overnight blocks and hidden likes hit teen supply on Meta. Your costs will move first. Here's what to measure before rivals sign on.

Two new Model Context Protocol (MCP) servers enable teams to recruit participants, create studies, and validate AI-generated ideas from within ChatGPT, Claude, Figma Make, and other AI applications — ...

STOCKHOLM, Sept. 24, 2026 /PRNewswire/ -- Stravito, the customer intelligence platform that helps global brands understand their customers, validate ideas, and make better decisions, today launched ...

System of record' is one phrase covering three different jobs — and most vendors only actually do one of them. Here's the six ...

The AI risk debate is going completely off the rails. As AI gets more powerful and begins to do some legitimately scary ...

Green adoption dashboards can mask friction, compliance risk and customer damage. Here's how to see what's really happening.