CX Today covers news including Call Recording Compliance, Microsoft Teams Contact Center, Security and Compliance and more.

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

This week’s customer engagement news covers Sprinklr, Tealium, LivePerson, and Monte Carlo’s latest AI and journey updates ...

ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

As Altman, Musk, and Amodei call for slower frontier AI development, CX leaders face new questions on governance and trust.

A customer data breach does not need to start in the CRM to become a customer experience crisis. A recent attack on Manchester Airports Group (MAG) attack showed how information collected through ...

AI agents, cloud identity tokens and data sovereignty concerns are reshaping cybersecurity as enterprises race to regain ...

Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize customer outcomes over AI hype. Dreamforce 2026 has been a show of big claims, ...

Leaving AI agents unsupervised can create hidden customer risks. Learn why continuous observation must become a CX priority.

Sprinklr service isn't just commiting to AI explainability anymore, Sprinklr Autonomous Evaulation promises AI assurance ...

Customer-service AI is increasingly being judged on its ability to complete tasks independently, yet completion is not always the same as a positive outcome. Resolution rates can offer a useful ...